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Would threatening a chargeback have changed the response from Baremetrics? That's usually the nuclear action to these type of shenanigans, and the threat of it

Would threatening a chargeback have changed the response from Baremetrics? That's usually the nuclear action to these type of shenanigans, and the threat of it is often the proper deterrent.

gk1 6y ago
I think that's what they are calling a "dispute"? Essentially they are daring OP to go ahead and request a chargeback.
khalilovcmd 6y ago
I did actually, and their last email reply yesterday was: "Got it! Let me know how I can help with the dispute process." I didn't post that update on Twitter I think.
- Buttons840 6y ago
  Wow. If I were in your shoes I would have gone from not wanting to call to being glad I get to call. Count your blessings, you get a chance to call Brian and give him and ear full. I'd tell Brian I'm recording the call as well.
- colechristensen 6y ago
  Are you in CA? File a complaint with the attorney general, they are breaking the law.
  - khalilovcmd 6y ago
    Ah, so we are incorporated in the Republic of Ireland, EU. I am talking to our lawyer today.
    - colechristensen 6y ago
      You can file a complaint here https://oag.ca.gov/ https://oag.ca.gov/ this is not like filling a lawsuit but often gets good results. The AG is like the lawyer for the state. Considering baremetrics is based in san francisco, you might get some interest. Likewise you could file a complaint with Stripe. What we have here is inexperienced people in a startup acting stupid, but a little suggestion from the attorney generals office or their payment processor usually gets some really good attention.
      - khalilovcmd 6y ago
        Thanks a lot! Very good to know, appreciate it.
- indemnity 6y ago
  It’s like he’s asking to be made an example of.
- tdeck 6y ago
  What's crazy is that they have to pay a fee if they lose a chargeback, so this is essentially a revenue-negative move in addition to being terrible PR.
  - Silhouette 6y ago
    They probably have to pay a fee even if they win a chargeback.
    - Griffinsauce 6y ago
      Yes, this is exactly why you make it clear what people are paying and easy to cancel. The wrong-headedness here is astounding.
- going_to_800 6y ago
  Complaining to Stripe is the best option. Most of their business is based on Stripe Connect. If they ban Baremetrics from the Stripe it will lose their business.
colechristensen 6y ago
You can do worse than threaten a chargeback by going directly and filling a complaint with their payment processor (Stripe). If Stripe deplatformed them they would be in a scramble to not lose their business entirely, all it takes is an irate phone call from the company that handles all of their revenue to get their issues with violating state law and ToS for their service providers promptly resolved. I also suggested elsewhere a complaint to the CA AG. A CEO fielding a call from their payment processor or AGs office has a humbling effect.

Would threatening a chargeback have changed the response from Baremetrics? That's usually the nuclear action to these type of shenanigans, and the threat of it is often the proper deterrent.

gk1 6y ago

I think that's what they are calling a "dispute"? Essentially they are daring OP to go ahead and request a chargeback.

khalilovcmd 6y ago

I did actually, and their last email reply yesterday was: "Got it! Let me know how I can help with the dispute process." I didn't post that update on Twitter I think.

Buttons840 6y ago
Wow. If I were in your shoes I would have gone from not wanting to call to being glad I get to call. Count your blessings, you get a chance to call Brian and give him and ear full. I'd tell Brian I'm recording the call as well.
colechristensen 6y ago
Are you in CA? File a complaint with the attorney general, they are breaking the law.
- khalilovcmd 6y ago
  Ah, so we are incorporated in the Republic of Ireland, EU. I am talking to our lawyer today.
  - colechristensen 6y ago
    You can file a complaint here https://oag.ca.gov/ https://oag.ca.gov/ this is not like filling a lawsuit but often gets good results. The AG is like the lawyer for the state. Considering baremetrics is based in san francisco, you might get some interest. Likewise you could file a complaint with Stripe. What we have here is inexperienced people in a startup acting stupid, but a little suggestion from the attorney generals office or their payment processor usually gets some really good attention.
    - khalilovcmd 6y ago
      Thanks a lot! Very good to know, appreciate it.
indemnity 6y ago
It’s like he’s asking to be made an example of.
tdeck 6y ago
What's crazy is that they have to pay a fee if they lose a chargeback, so this is essentially a revenue-negative move in addition to being terrible PR.
- Silhouette 6y ago
  They probably have to pay a fee even if they win a chargeback.
  - Griffinsauce 6y ago
    Yes, this is exactly why you make it clear what people are paying and easy to cancel. The wrong-headedness here is astounding.
going_to_800 6y ago
Complaining to Stripe is the best option. Most of their business is based on Stripe Connect. If they ban Baremetrics from the Stripe it will lose their business.

colechristensen 6y ago

You can do worse than threaten a chargeback by going directly and filling a complaint with their payment processor (Stripe). If Stripe deplatformed them they would be in a scramble to not lose their business entirely, all it takes is an irate phone call from the company that handles all of their revenue to get their issues with violating state law and ToS for their service providers promptly resolved. I also suggested elsewhere a complaint to the CA AG. A CEO fielding a call from their payment processor or AGs office has a humbling effect.