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I don't understand the thinking at businesses that do this. They're obviously not going to keep this guy's business, their new terms for cancellation may or may
by Silhouette 6y ago
I don't understand the thinking at businesses that do this. They're obviously not going to keep this guy's business, their new terms for cancellation may or may not be enforceable where he is, they're risking getting hit with chargebacks if they try to force the issue by charging the card anyway... and they're fighting him in full view of the Internet.
Surely they understand that this is going to do the rounds on social media and tech forums, and that a significant proportion of their entire global market is likely to have heard about the dispute within the next few days? And that looking both incompetent and untrustworthy, as they obviously do here, is going to risk both losing existing customers and deterring potential new ones?
- khalilovcmd 6y agoYes, I am equally puzzled, and I think the EU laws will favour us here – considering that we are incorporated in the Republic of Ireland, EU.
- chris_wot 6y agoHang on, does this mean they are making you call at international call rates?!?
- Silhouette 6y agoIf you were being hit with this as a private individual so consumer protection laws would apply, I wouldn't fancy their chances at all, but if I've inferred your situation correctly that's not the case here? I'm afraid EU law is often very bad at protecting small businesses, so while I wish you luck in fighting the good fight, I wouldn't be so confident about your legal position as a corporate entity. But of course, take proper legal advice, as it looks like you are. And maybe Irish national law can help you even if the European provisions don't.
- dpritchett 6y agoThe owner visibly cashed out recently. CSR could be under orders to tighten up some internal metrics under new management.
- deleted 6y ago[deleted]
- Silhouette 6y agoRight, so this is the new owner running things their way. I just don't understand what they hope to gain from a situation like this. It's obviously customer-hostile behaviour, to the point where there are laws prohibiting similar actions in various places as others have mentioned. And look at how fast and universally negative the reaction has already been on the original Twitter comments and now on HN, even though it's night in the West. Word is surely going to get around tomorrow morning, and it's hard to believe the discussion will be any more favourable to Baremetrics then. How do those new owners imagine digging their heels in like this can ever end well for them?