Let me guess, it's one of those Comcast style calls where you call to disconnect your service but end up upgrading instead because you are bad at saying "no" to

Let me guess, it's one of those Comcast style calls where you call to disconnect your service but end up upgrading instead because you are bad at saying "no" to the silver tongued person on the other line... (and plus they just gave you mates rates) They do claim "it's not a sales rep" though, so the only other motivation I can think of is manual feedback collection.