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This kind-of tangential reply is in bad taste, but DHH is currently being an asshole about this very topic on Twitter, so: This seems cool, but the progress th

This kind-of tangential reply is in bad taste, but DHH is currently being an asshole about this very topic on Twitter, so: This seems cool, but the progress that HEY has made since launch isn't very impressive if that's the flagship example. HEY's search UX, which uses these capabilities, has been abysmal since the day it launched. It's a much better experience if you disable JavaScript/Hotwire and fall back to the server-side-rendering instead of the hybrid mess they push down. I'm very disappointed that this hasn't been improved. (I sent feedback about this while they were still in their invite-only phase.) We were also promised custom domain support by the end of the year, and we don't have a timeline or even pricing yet. (That's obviously backend and unrelated to this announcement.) I don't want to go back to Google, but the lack of improvement isn't giving me a lot of confidence as a HEY customer, so I'm considering alternatives.

ksec 6y ago
>We were also promised custom domain support by the end of the year, Basecamp / DHH generally speaking hate deadlines / roadmap etc. They are ready when they are ready. Although I do agree a little update would be nice.
bschne 6y ago
I‘d be curious to hear about your general experience w/ hey - from the outside it looks like it has some cool new(er) approaches, but I‘ve seen someone‘s actual full email account in a screencast once and it looked like it‘d get messy with actual heavy usage really quickly and the UX might deteriorate. Any takes?
- save_ferris 6y ago
  Not OP, but I have a Hey account and I really enjoy it. The screener feature is worth the price alone IMO. The biggest challenge for me was having to re-conceptualize email after switching over since Hey doesn't use traditional email terminology (i.e. "paper trail" vs "archive"). The amount of inbound email I get has dropped immensely due to the screener and my inbox ("imbox") is so much easier to manage with Hey, IMO.
- JeremyBanks 6y ago
  I find HEY's general workflow very good for my medium-volume personal email. It encouraged me to filter a lot more stuff out of my inbox than I did with Gmail, while spending less time configuring filters. The ability to leave internal comments on external email threads (business accounts only) is very useful as a first-class feature, instead of relying on fiddly BCC. The apps are quite nice to use. Overall, there's less clutter and it is a more pleasant experience than other email clients I've used... until I try to search in the Hotwire-powered web view.

ksec 6y ago

>We were also promised custom domain support by the end of the year, Basecamp / DHH generally speaking hate deadlines / roadmap etc. They are ready when they are ready. Although I do agree a little update would be nice.

bschne 6y ago

I‘d be curious to hear about your general experience w/ hey - from the outside it looks like it has some cool new(er) approaches, but I‘ve seen someone‘s actual full email account in a screencast once and it looked like it‘d get messy with actual heavy usage really quickly and the UX might deteriorate. Any takes?

save_ferris 6y ago
Not OP, but I have a Hey account and I really enjoy it. The screener feature is worth the price alone IMO. The biggest challenge for me was having to re-conceptualize email after switching over since Hey doesn't use traditional email terminology (i.e. "paper trail" vs "archive"). The amount of inbound email I get has dropped immensely due to the screener and my inbox ("imbox") is so much easier to manage with Hey, IMO.
JeremyBanks 6y ago
I find HEY's general workflow very good for my medium-volume personal email. It encouraged me to filter a lot more stuff out of my inbox than I did with Gmail, while spending less time configuring filters. The ability to leave internal comments on external email threads (business accounts only) is very useful as a first-class feature, instead of relying on fiddly BCC. The apps are quite nice to use. Overall, there's less clutter and it is a more pleasant experience than other email clients I've used... until I try to search in the Hotwire-powered web view.