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Comcast has never charged me for bringing my own modem. More frustratingly, though, they charge you more for internet-only service than they do for TV+Internet

by rconti 6y ago

Comcast has never charged me for bringing my own modem. More frustratingly, though, they charge you more for internet-only service than they do for TV+Internet. Every time you try to go Internet-only, they offer you a 'deal' where they throw in cable TV service for -$5. And then they ship you a cable TV box that you store in a box in your attic under penalty of hundreds of dollars if you lose it and can't return it at the end of your service. I've returned the cable TV box before, and they just ship you a new one. ("We've noticed you have TV service but do not have a cable TV box, here is the equipment you need! Aren't we nice?!") Thankfully I've got FTTH now. Slightly-less-thankfully I'm on ATT so I've got to pay the rental fee, but it's still a much better deal than Comcast ever offered. When Sonic finally serves my house directly Real Soon Like Now, the bill will be cut in half again. But still, mandatory rental fee.

rantwasp 6y ago
you can get the internet for the best price they have if you are willing to just cancel. call them and ask for the best price for internet only. explain you’re going to cancel. if they give you the best price great. if not cancel and switch to a special price for a new customer for your SO. I’ve done this so many times that I’ve lost count. I sucks that it’s a time drain doing this + last time I cancelled I had to buy a new modem (because the old one was not supported- which is BS because it worked for 5 years on their network already)
- JumpCrisscross 6y ago
  > explain you’re going to cancel Actually say you want to cancel. You will be routed to a cancellation department. They are ridiculously empowered. I have a memo to do this with a few services once a year.
gnicholas 6y ago
I'm curious to know where you live. I've had Comcast for a long time and have looked into pricing on a regular basis. It has never been less expensive for me to add other services, and I never have. Instead, I just go with the "starter' level of service, which is currently 25 mbps. When it's running properly, that's more than enough speed for us.
- rconti 6y ago
  SF Bay Area. It's been a couple of years, but, IIRC, 100 or 200Mbps was $65/mo and the same plan with cable TV was $60. I've actually never had any issues with the quality of their service, I just hate the scripted CSR/upsell situation. But that's the same everywhere. I briefly had gigabit with them for $140/mo, just because I could. (because I've complained for so many years that if I could get gigabit, I would). 1000 down/50 up or similar. But eventually the novelty wore off and I downgraded to 250. Currently for me, symmetric gigabit is $80/mo with ATT, $90 resold by sonic, but if/when Sonic brings their service directly it's $60. As a 2 person household, yeah, I'd have a hard time saying 25Mbps down is not enough. It's a lot of work to use 100 down, forget gigabit. And there's a bit difference between filling a 100mbps pipe, and actually being limited by it.

by rconti 6y ago

rantwasp 6y ago

you can get the internet for the best price they have if you are willing to just cancel. call them and ask for the best price for internet only. explain you’re going to cancel. if they give you the best price great. if not cancel and switch to a special price for a new customer for your SO. I’ve done this so many times that I’ve lost count. I sucks that it’s a time drain doing this + last time I cancelled I had to buy a new modem (because the old one was not supported- which is BS because it worked for 5 years on their network already)

JumpCrisscross 6y ago
> explain you’re going to cancel Actually say you want to cancel. You will be routed to a cancellation department. They are ridiculously empowered. I have a memo to do this with a few services once a year.

gnicholas 6y ago

I'm curious to know where you live. I've had Comcast for a long time and have looked into pricing on a regular basis. It has never been less expensive for me to add other services, and I never have. Instead, I just go with the "starter' level of service, which is currently 25 mbps. When it's running properly, that's more than enough speed for us.

rconti 6y ago
SF Bay Area. It's been a couple of years, but, IIRC, 100 or 200Mbps was $65/mo and the same plan with cable TV was $60. I've actually never had any issues with the quality of their service, I just hate the scripted CSR/upsell situation. But that's the same everywhere. I briefly had gigabit with them for $140/mo, just because I could. (because I've complained for so many years that if I could get gigabit, I would). 1000 down/50 up or similar. But eventually the novelty wore off and I downgraded to 250. Currently for me, symmetric gigabit is $80/mo with ATT, $90 resold by sonic, but if/when Sonic brings their service directly it's $60. As a 2 person household, yeah, I'd have a hard time saying 25Mbps down is not enough. It's a lot of work to use 100 down, forget gigabit. And there's a bit difference between filling a 100mbps pipe, and actually being limited by it.