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That's amazingly customer hostile. In this area with Spectrum you can self-service swap out your cable modem as often as you want by logging into a support por
by alyandon 6y ago
That's amazingly customer hostile. In this area with Spectrum you can self-service swap out your cable modem as often as you want by logging into a support portal and entering the MAC address of the new modem and waiting a minute for their system to provision it. No CSR interaction required.
- cududa 6y agoLucky man. I was doing this during the start of lockdown (when spectrun was having an outbreak at their CS office). So calling to get the modem provisioned took about an hour and a half. The initial provision file was wrong so had to go through waiting on hold again