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How do you deal with chargebacks/requests from customers who claim that what they paid for wasn't what they got? Will you attempt to mediate this? Do sellers re

How do you deal with chargebacks/requests from customers who claim that what they paid for wasn't what they got? Will you attempt to mediate this? Do sellers receive a refund of the fee for things that are charged back on? I'm assuming that at a minimum you will not return the stripe fee since you don't get that back either

flurly 6y ago
Same as all the other platforms. Creators set their refund policies. Unless it was a fraudulent charge, the platform won't issue a refund on its own.
- dmak 6y ago
  I’m assuming you’re using Stripe Connect Standard then. Otherwise the chargeback is on the platform.