3 ms·

Ombudsmen are typically hired for this reason.

• cheezymoogle 6y ago
  My only experience with ombudsmen is ignored emails until top stakeholders face the pain, then immediate action to resolve their and only their issues.
• ghaff 6y ago
  Of course, the NYT got rid of their public editor--i.e. their ombudsman. But I disagree a bit, an ombudsman is more reactive; it's not reasonable for them to vet every story before it's printed. That's the job of the editors and their editors. This seems a pretty major failing. Of course, they always seem that way after the fact. And TBH a lot of stories run that can't be verified beyond the tiniest shade of a doubt that are substantially accurate.