4 ms·

The whining about this game is becoming annoying. Why are people so entitled ? "But it's not what they promised" don't buy it then "But the game is bugged" d

by linkdd 6y ago

The whining about this game is becoming annoying. Why are people so entitled ? "But it's not what they promised" don't buy it then "But the game is bugged" don't buy it then "But the game is expensive and it should not be" don't buy it then There are tons of game stores, and EVERY SINGLE ONE OF THEM provide a refund policy. Why would you whine about your game ? Just. Get. A. Refund. "But they lied about the game" It's a game, go scream with the same energy at your lying politicians. I will probably get downvoted for this comment, but the buzz around this game is lasting too long IMHO. I freaking hate yellow now.

mynameisvlad 6y ago
> There are tons of game stores, and EVERY SINGLE ONE OF THEM provide a refund policy. Why would you whine about your game ? Just. Get. A. Refund. Uh, what? Until this announcement, SIE flat out refused people getting refunds. On Steam, you have to have played for less than 2 hours to qualify for a refund. Returns become extremely limited or downright impossible for opened physical games. https://www.polygon.com/2020/12/17/22179460/cyberpunk-2077-refunds-requested-refused-cd-projekt-red-xbox-playstation-gamestop https://www.polygon.com/2020/12/17/22179460/cyberpunk-2077-r... The fanboy army defending CDPR is honestly more annoying than people justifiably being upset with an unfinished, overhyped game.
- linkdd 6y ago
  I'm not defending CDPR. What they did as a business is not honest, viable, and does not profit to anybody. What you describe is flat out illegal in some countries.
  - mynameisvlad 6y ago
    And yet there's multiple articles about retailers either sticking to or making exceptions to their policies for the game: https://psxextreme.com/news/gamestop-to-refuse-cyberpunk-2077-refunds-redirects-customers-to-cdpr/ https://psxextreme.com/news/gamestop-to-refuse-cyberpunk-207... https://www.pcgamer.com/microsoft-and-best-buy-are-now-offering-cyberpunk-2077-refunds/ https://www.pcgamer.com/microsoft-and-best-buy-are-now-offer... Or the fact that CDPR is going to pay for refunds out of their own pockets: https://www.ign.com/articles/cyberpunk-2077-cdpr-says-it-will-refund-copies-if-players-cant-get-them-from-stores https://www.ign.com/articles/cyberpunk-2077-cdpr-says-it-wil...
- blub 6y ago
  This would be a non-story if Sony (and Steam) didn't have such customer-hostile refund policies. Valve in particular had to be sued in several countries in order to accept refunds... they are class A douchebags.
adkadskhj 6y ago
You're not understanding the market though. You're talking about it like it's a tool. Instead, it's entertainment and hype - a combination people emotionally invest in. They're not upset the tool can't do the job; they're upset that their emotions are left hanging. It's a movie without a climax. It's Game of Thrones. A refund doesn't touch on the core of why people are upset with Cyberpunk in the same way that a refund wouldn't matter for the people upset with the last season of Game of Thrones. Marketing for Hype is a dangerous game. CDPR is experiencing the result of emotion based sales when combined with under delivering.
- aspaceman 6y ago
  Like Boghost said, people review games like toasters. They expect feature lists and expect it to work. Others engage with them as media. Both ends are valid, but often in conflict. A game like this brings that into contrast hard. Even the games developers wanted more time in the oven. It’s a fascinating problem.
- linkdd 6y ago
  Fair point. For what's it's worth, I would never invest my emotions in a product (aka: i would never pre-order and follow the hype). That's "How to get disappointed 101". I do not expect miracles from movies/games/whatever. I let them surprise me (aka: no trailers, no reading reviews, making my own opinion of the material). If I was expecting to buy only good games, either I would not buy a lot or I would be disappointed a lot.
cbsks 6y ago
The PlayStation store will only issue a refund if you haven't started downloading the game or the game is "faulty", which they don't define and may be hard to prove. The Xbox store refund policy is less clear but it is certainly not an guaranteed refund. PlayStation Store: "you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty." https://www.playstation.com/en-us/support/store/ps-store-refund-request/ https://www.playstation.com/en-us/support/store/ps-store-ref... Xbox Store: "All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product." https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/digital-game-purchase-refund-terms https://support.xbox.com/en-US/help/subscriptions-billing/bu... Edit: Now that they are offering refunds, you are correct. People should stop complaining and just take their refund.
- krzyk 6y ago
  So as far as PS and XBox stores go, people should complain about them that they don't allow refunds normally (like Steam allows - only recently).
acoard 6y ago
>There are tons of game stores, and EVERY SINGLE ONE OF THEM provide a refund policy. Why would you whine about your game ? Just. Get. A. Refund. If you start the game, even for a second, Sony will refuse a refund on a digital download. CPDR would not allow footage of the game on PS4 to be shared, and called rumours of poor performance "fake rumours". If you boot the game up and within minutes find it an unplayable mess, there was no remediation. (Of course, now Sony has offered blanket refunds for the game; I'm just providing context for the outrage over the anti-consumer behaviour.)
- linkdd 6y ago
  Well, in some countries we have laws. In France there is a one week cancellation right. Companies are obligated to refund if asked within that week.
  - ihuman 6y ago
    Not Sony https://www.playstation.com/fr-fr/support/store/ps-store-refund-request/ https://www.playstation.com/fr-fr/support/store/ps-store-ref... > Après avoir acheté ce type de contenu sur le PlayStation Store, vous avez 14 jours à partir de la date d'achat pour demander un remboursement. Si vous avez commencé le téléchargement ou la diffusion du contenu acheté, vous ne pourrez pas bénéficier d'un remboursement, à moins que le contenu soit défectueux. > After purchasing [games] from PlayStation Store, you have 14 days from the date of purchase to request a refund. If you have started downloading or streaming the purchased content, you will not be eligible for a refund unless the content is defective.
    - linkdd 6y ago
      And there is certainly a checkbox "I have read and agree to the terms [...]" that I would not select unless I'm 100% sure that I will keep the game. How can you be so sure you will keep an unreleased game that you would agree to give up a basic right?
floatingatoll 6y ago
Preorders cannot be refunded after 24 hours have passed on Sony PlayStation Network, due in large part to people canceling preorders when early reviews of games show that they're terrible and/or buggy.
stale2002 6y ago
If a company does bad things, then consumers have a right to attack that company for it. Instead, I find it extremely "entitled" for someone to think that a company should be immune from criticism. > Why would you whine about your game? Well, one reason to do that, is to cause financial damage to the company, in order to punish them for their behavior.
- linkdd 6y ago
  I wasn't defending CDPR in any way. Just stating that the whining is becoming needlessly loud. If 3/4 of your players ask for refund, I see that as a clear critic that your game has a big problem. Almost a new thread on the same subject every 2h: https://hn.algolia.com/?dateRange=all&page=0&prefix=true&query=cyberpunk&sort=byDate&type=story https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
  - stale2002 6y ago
    > If 3/4 of your players ask for refund, I see that as a clear critic that your game has a big problem. Ok, and having more criticisms through public outrage, further helps hurt the company financially. Thats the point. Doing even more things, hurts the company even more.

by linkdd 6y ago

mynameisvlad 6y ago

> There are tons of game stores, and EVERY SINGLE ONE OF THEM provide a refund policy. Why would you whine about your game ? Just. Get. A. Refund. Uh, what? Until this announcement, SIE flat out refused people getting refunds. On Steam, you have to have played for less than 2 hours to qualify for a refund. Returns become extremely limited or downright impossible for opened physical games. https://www.polygon.com/2020/12/17/22179460/cyberpunk-2077-refunds-requested-refused-cd-projekt-red-xbox-playstation-gamestop https://www.polygon.com/2020/12/17/22179460/cyberpunk-2077-r... The fanboy army defending CDPR is honestly more annoying than people justifiably being upset with an unfinished, overhyped game.

linkdd 6y ago
I'm not defending CDPR. What they did as a business is not honest, viable, and does not profit to anybody. What you describe is flat out illegal in some countries.
- mynameisvlad 6y ago
  And yet there's multiple articles about retailers either sticking to or making exceptions to their policies for the game: https://psxextreme.com/news/gamestop-to-refuse-cyberpunk-2077-refunds-redirects-customers-to-cdpr/ https://psxextreme.com/news/gamestop-to-refuse-cyberpunk-207... https://www.pcgamer.com/microsoft-and-best-buy-are-now-offering-cyberpunk-2077-refunds/ https://www.pcgamer.com/microsoft-and-best-buy-are-now-offer... Or the fact that CDPR is going to pay for refunds out of their own pockets: https://www.ign.com/articles/cyberpunk-2077-cdpr-says-it-will-refund-copies-if-players-cant-get-them-from-stores https://www.ign.com/articles/cyberpunk-2077-cdpr-says-it-wil...
blub 6y ago
This would be a non-story if Sony (and Steam) didn't have such customer-hostile refund policies. Valve in particular had to be sued in several countries in order to accept refunds... they are class A douchebags.

adkadskhj 6y ago

You're not understanding the market though. You're talking about it like it's a tool. Instead, it's entertainment and hype - a combination people emotionally invest in. They're not upset the tool can't do the job; they're upset that their emotions are left hanging. It's a movie without a climax. It's Game of Thrones. A refund doesn't touch on the core of why people are upset with Cyberpunk in the same way that a refund wouldn't matter for the people upset with the last season of Game of Thrones. Marketing for Hype is a dangerous game. CDPR is experiencing the result of emotion based sales when combined with under delivering.

aspaceman 6y ago
Like Boghost said, people review games like toasters. They expect feature lists and expect it to work. Others engage with them as media. Both ends are valid, but often in conflict. A game like this brings that into contrast hard. Even the games developers wanted more time in the oven. It’s a fascinating problem.
linkdd 6y ago
Fair point. For what's it's worth, I would never invest my emotions in a product (aka: i would never pre-order and follow the hype). That's "How to get disappointed 101". I do not expect miracles from movies/games/whatever. I let them surprise me (aka: no trailers, no reading reviews, making my own opinion of the material). If I was expecting to buy only good games, either I would not buy a lot or I would be disappointed a lot.

cbsks 6y ago

The PlayStation store will only issue a refund if you haven't started downloading the game or the game is "faulty", which they don't define and may be hard to prove. The Xbox store refund policy is less clear but it is certainly not an guaranteed refund. PlayStation Store: "you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty." https://www.playstation.com/en-us/support/store/ps-store-refund-request/ https://www.playstation.com/en-us/support/store/ps-store-ref... Xbox Store: "All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product." https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/digital-game-purchase-refund-terms https://support.xbox.com/en-US/help/subscriptions-billing/bu... Edit: Now that they are offering refunds, you are correct. People should stop complaining and just take their refund.

krzyk 6y ago
So as far as PS and XBox stores go, people should complain about them that they don't allow refunds normally (like Steam allows - only recently).

acoard 6y ago

>There are tons of game stores, and EVERY SINGLE ONE OF THEM provide a refund policy. Why would you whine about your game ? Just. Get. A. Refund. If you start the game, even for a second, Sony will refuse a refund on a digital download. CPDR would not allow footage of the game on PS4 to be shared, and called rumours of poor performance "fake rumours". If you boot the game up and within minutes find it an unplayable mess, there was no remediation. (Of course, now Sony has offered blanket refunds for the game; I'm just providing context for the outrage over the anti-consumer behaviour.)

linkdd 6y ago
Well, in some countries we have laws. In France there is a one week cancellation right. Companies are obligated to refund if asked within that week.
- ihuman 6y ago
  Not Sony https://www.playstation.com/fr-fr/support/store/ps-store-refund-request/ https://www.playstation.com/fr-fr/support/store/ps-store-ref... > Après avoir acheté ce type de contenu sur le PlayStation Store, vous avez 14 jours à partir de la date d'achat pour demander un remboursement. Si vous avez commencé le téléchargement ou la diffusion du contenu acheté, vous ne pourrez pas bénéficier d'un remboursement, à moins que le contenu soit défectueux. > After purchasing [games] from PlayStation Store, you have 14 days from the date of purchase to request a refund. If you have started downloading or streaming the purchased content, you will not be eligible for a refund unless the content is defective.
  - linkdd 6y ago
    And there is certainly a checkbox "I have read and agree to the terms [...]" that I would not select unless I'm 100% sure that I will keep the game. How can you be so sure you will keep an unreleased game that you would agree to give up a basic right?

floatingatoll 6y ago

Preorders cannot be refunded after 24 hours have passed on Sony PlayStation Network, due in large part to people canceling preorders when early reviews of games show that they're terrible and/or buggy.

stale2002 6y ago

If a company does bad things, then consumers have a right to attack that company for it. Instead, I find it extremely "entitled" for someone to think that a company should be immune from criticism. > Why would you whine about your game? Well, one reason to do that, is to cause financial damage to the company, in order to punish them for their behavior.

linkdd 6y ago
I wasn't defending CDPR in any way. Just stating that the whining is becoming needlessly loud. If 3/4 of your players ask for refund, I see that as a clear critic that your game has a big problem. Almost a new thread on the same subject every 2h: https://hn.algolia.com/?dateRange=all&page=0&prefix=true&query=cyberpunk&sort=byDate&type=story https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...
- stale2002 6y ago
  > If 3/4 of your players ask for refund, I see that as a clear critic that your game has a big problem. Ok, and having more criticisms through public outrage, further helps hurt the company financially. Thats the point. Doing even more things, hurts the company even more.