thanks! perhaps because we're new to open source maintenance, but early on we tried to help each and every support request from self-hosters and it quickly turn

thanks! perhaps because we're new to open source maintenance, but early on we tried to help each and every support request from self-hosters and it quickly turned out an impossible task. we do help every paying subscriber so tried to do the same for self-hosters but unfortunately it gets very difficult with our limited resources. so now we're simply setting expectations straight so people know what they can or cannot expect