3 ms·

I suspect the Sony decision came on the tail of CDPR asking upset fans to request a refund from Sony. For the last few days people have been posting screenshots

by mwill 6y ago

I suspect the Sony decision came on the tail of CDPR asking upset fans to request a refund from Sony. For the last few days people have been posting screenshots of Sony denying refunds, making Sony look bad. I feel like this is Sony saying to CDPR "If its broken enough you're sending people to us for refunds, it's too broken to sell"

acoard 6y ago
You're right this is about avoiding bad press on Sony (or the need for Sony to revise their return policy), but it's also about Sony as a publisher enforcing their relationship with studios. Sony's return policy for digital isn't consumer-friendly and something I want to defend, many call it a "no refunds" policy, as if you start the game even once you can't get a refund. But as publisher it's their right, and within their interest, to enforce it. It's not up to studios to unilaterally change it. On Dec 13th, CPDR issued the tweet/statement, "For copies purchased digitally, please use the refund system of PSN or Xbox respectively."[0] The next day at an investor call, investors asked them if they had a special refund agreement with Sony and Microsoft. They said they didn't. [1] Then the next public statement from either was Sony saying it's removed. The next statement from CPDR was to investors but was leaked, essentially saying they met with Sony and Sony told them it was being removed.[2] Oh, to be a fly on the wall for that meeting. Microsoft has also said full refunds for anyone who requests, matching Sony.[3] [0] https://twitter.com/CyberpunkGame/status/1338390123373801472/photo/1 https://twitter.com/CyberpunkGame/status/1338390123373801472... [1] https://www.cdprojekt.com/en/wp-content/uploads-en/2020/12/call-transcript_en.pdf https://www.cdprojekt.com/en/wp-content/uploads-en/2020/12/c... [2] https://www.bankier.pl/wiadomosc/CD-PROJEKT-SA-Czasowe-wstrzymanie-dostepnosci-gry-Cyberpunk-2077-w-PlayStation-Store-8023177.html https://www.bankier.pl/wiadomosc/CD-PROJEKT-SA-Czasowe-wstrz... [3]https://twitter.com/XboxSupport/status/1339983452255498240 https://twitter.com/XboxSupport/status/1339983452255498240

by mwill 6y ago

acoard 6y ago

You're right this is about avoiding bad press on Sony (or the need for Sony to revise their return policy), but it's also about Sony as a publisher enforcing their relationship with studios. Sony's return policy for digital isn't consumer-friendly and something I want to defend, many call it a "no refunds" policy, as if you start the game even once you can't get a refund. But as publisher it's their right, and within their interest, to enforce it. It's not up to studios to unilaterally change it. On Dec 13th, CPDR issued the tweet/statement, "For copies purchased digitally, please use the refund system of PSN or Xbox respectively."[0] The next day at an investor call, investors asked them if they had a special refund agreement with Sony and Microsoft. They said they didn't. [1] Then the next public statement from either was Sony saying it's removed. The next statement from CPDR was to investors but was leaked, essentially saying they met with Sony and Sony told them it was being removed.[2] Oh, to be a fly on the wall for that meeting. Microsoft has also said full refunds for anyone who requests, matching Sony.[3] [0] https://twitter.com/CyberpunkGame/status/1338390123373801472/photo/1 https://twitter.com/CyberpunkGame/status/1338390123373801472... [1] https://www.cdprojekt.com/en/wp-content/uploads-en/2020/12/call-transcript_en.pdf https://www.cdprojekt.com/en/wp-content/uploads-en/2020/12/c... [2] https://www.bankier.pl/wiadomosc/CD-PROJEKT-SA-Czasowe-wstrzymanie-dostepnosci-gry-Cyberpunk-2077-w-PlayStation-Store-8023177.html https://www.bankier.pl/wiadomosc/CD-PROJEKT-SA-Czasowe-wstrz... [3]https://twitter.com/XboxSupport/status/1339983452255498240 https://twitter.com/XboxSupport/status/1339983452255498240