6 ms·

The 1 star review that loves the product but hated the way it was shipped. Someone needs to write a textbook on the pathology of those people.

JamesSwift 6y ago
No no no, we need to better understand the people who respond in the Q & A section with variants of "I don't know"
- Jermaine_Jabi 6y ago
  I think those are a side effect of Amazon sending out emails like 'what did you think of x product? Reply with your review!' after a purchase. Why they don't filter them out, I don't know.
  - Jermaine_Jabi 6y ago
    Edit, I mean the ones that ask you questions about a product you purchased
- ben509 6y ago
  My theory: I think Amazon is showing the unanswered questions to random people, and they answer "I don't know" to make them go away.
- slavik81 6y ago
  Amazon sends sends the questions out and presents them as if you specifically were being asked by somebody. It's like if Amazon built a guide map by walking up to people on the street and asking, "how do you get to the airport from here?" and writing down the response verbatim. A reasonable person would tend to respond, "I don't know" rather than ignoring a direct question asked of them.
bigbubba 6y ago
The customer paid not only for the product but also for the service of having that product delivered to them. Asking them to restrict their review to only one aspect of what they paid for does not seem reasonable.
- maxk42 6y ago
  Depends. Oftentimes the shipping problem is the carrier's fault (e.g. UPS or FedEx) and not in control of the shipper at all. Other times they packaged it poorly and it predictably broke, leaked, or melted and it's entirely the carrier's fault. But I do see a plethora of comments that seem to be blaming things like shipping delays on the seller.
  - MereInterest 6y ago
    And in that case, the company's response is pretty important. There's a world of difference between (a) "it was fine on our end, take it up with the shipper", (b) "we are sorry this happened and are shipping a replacement", and (c) "thank you, and we are looking into other shipping options as a result of the frequent complaints". Some combination of (b) and (c) is acceptable. (a) is not acceptable.
- dfxm12 6y ago
  It's about giving proper weight to each aspect. Giving a 1 star review to an otherwise 4 star experience is dishonest if you only have some issue with the shipping (or marketing tactics), just as an example.
  - dolmen 6y ago
    Right. Issues about shipping are not what product rating are for. Of course it is a problem that Amazon does not provide a way to separately report packaging and transport problems.
  - bigbubba 6y ago
    "Proper weight" is subjective. Disagreeing with dfxm12 doesn't constitute dishonesty.
powersnail 6y ago
I have seen a 1 star review of a glass container, which broke when the buyer dropped it. I mean, come on!
- abiogenesis 6y ago
  Are you referring to the product named "Unbreakable Glass Container, AS SEEN ON TV"?
zeristor 6y ago
I’ve done this, and stand by it. Since Amazon allows you to rate the delivery by third party suppliers, but not by itself. On the whole Amazon is good, but occasionally in the past it was poor, however there was no Avenue to raise that.
mjevans 6y ago
Shipping is part of the purchase process. If the product is good, but the shipping is not, buyers deserve to be informed. If there are separate reviews for the product and the shipping of a product (still tied to that product, but also the shipping carrier that was used for that order) then a split review (one for each) is legitimate. Otherwise if there's only one review spot, EVERYTHING is on the table.
- dolmen 6y ago
  And in shipping we could distinguish packaging and transport. I would like to rate both.
- Natanael_L 6y ago
  One of the problems here is when Amazon has one shared item listing for multiple sellers. A bad review for the product due to one seller's shipping hurts all the other sellers too.

JamesSwift 6y ago

No no no, we need to better understand the people who respond in the Q & A section with variants of "I don't know"

Jermaine_Jabi 6y ago
I think those are a side effect of Amazon sending out emails like 'what did you think of x product? Reply with your review!' after a purchase. Why they don't filter them out, I don't know.
- Jermaine_Jabi 6y ago
  Edit, I mean the ones that ask you questions about a product you purchased
ben509 6y ago
My theory: I think Amazon is showing the unanswered questions to random people, and they answer "I don't know" to make them go away.
slavik81 6y ago
Amazon sends sends the questions out and presents them as if you specifically were being asked by somebody. It's like if Amazon built a guide map by walking up to people on the street and asking, "how do you get to the airport from here?" and writing down the response verbatim. A reasonable person would tend to respond, "I don't know" rather than ignoring a direct question asked of them.

bigbubba 6y ago

The customer paid not only for the product but also for the service of having that product delivered to them. Asking them to restrict their review to only one aspect of what they paid for does not seem reasonable.

maxk42 6y ago
Depends. Oftentimes the shipping problem is the carrier's fault (e.g. UPS or FedEx) and not in control of the shipper at all. Other times they packaged it poorly and it predictably broke, leaked, or melted and it's entirely the carrier's fault. But I do see a plethora of comments that seem to be blaming things like shipping delays on the seller.
- MereInterest 6y ago
  And in that case, the company's response is pretty important. There's a world of difference between (a) "it was fine on our end, take it up with the shipper", (b) "we are sorry this happened and are shipping a replacement", and (c) "thank you, and we are looking into other shipping options as a result of the frequent complaints". Some combination of (b) and (c) is acceptable. (a) is not acceptable.
dfxm12 6y ago
It's about giving proper weight to each aspect. Giving a 1 star review to an otherwise 4 star experience is dishonest if you only have some issue with the shipping (or marketing tactics), just as an example.
- dolmen 6y ago
  Right. Issues about shipping are not what product rating are for. Of course it is a problem that Amazon does not provide a way to separately report packaging and transport problems.
- bigbubba 6y ago
  "Proper weight" is subjective. Disagreeing with dfxm12 doesn't constitute dishonesty.

powersnail 6y ago

I have seen a 1 star review of a glass container, which broke when the buyer dropped it. I mean, come on!

abiogenesis 6y ago
Are you referring to the product named "Unbreakable Glass Container, AS SEEN ON TV"?

zeristor 6y ago

I’ve done this, and stand by it. Since Amazon allows you to rate the delivery by third party suppliers, but not by itself. On the whole Amazon is good, but occasionally in the past it was poor, however there was no Avenue to raise that.

mjevans 6y ago

Shipping is part of the purchase process. If the product is good, but the shipping is not, buyers deserve to be informed. If there are separate reviews for the product and the shipping of a product (still tied to that product, but also the shipping carrier that was used for that order) then a split review (one for each) is legitimate. Otherwise if there's only one review spot, EVERYTHING is on the table.

dolmen 6y ago
And in shipping we could distinguish packaging and transport. I would like to rate both.
Natanael_L 6y ago
One of the problems here is when Amazon has one shared item listing for multiple sellers. A bad review for the product due to one seller's shipping hurts all the other sellers too.