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PSA: Be careful with ACH payments on Stripe. We had a customer one time who sent us $20k via ACH via Stripe. The customer insisted they sent the money, but it
by cj 6y ago
PSA: Be careful with ACH payments on Stripe. We had a customer one time who sent us $20k via ACH via Stripe. The customer insisted they sent the money, but it was nowhere to be found in our Stripe account. It took months to track down the money working with Stripe support (Stripe indeed received it, but failed to actually payout to our account)
After that experience, we pull customers out of the Stripe ecosystem as soon as they want to pay by any method other than credit card. Also saves on fees.
- justin66 6y ago> Stripe indeed received it, but failed to actually payout to our account That's astonishing. Did they ever explain what link in the chain failed?
- sudhirj 6y agoIsn’t this all the more reason to use it for those who need automated ACH? I’d assume they fixed the bug. It seems counterintuitive but like AWS, Stripe is anti fragile. Each problem makes the system better the next day, and so more worthy of continued use.
- gideonatstripe 6y agoHi cj, thanks for sharing this. I think one of my colleagues already reached out, but just in case I wanted to stop by and make sure everything is getting resolved here. Additionally, we have a totally new ACH credit transfer product in beta right now that's built on our new Payment Intents API. If you (or anyone else) would like to try it out, we think all the improvements we've made will help eliminate all the headaches the old implementation may have caused. Please reach out to me at gideon+hn @ stripe.com (+hn adds a tag and helps avoid the spam filter) and I'd love to continue the conversation.