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Help centers, along with "self-service knowledgebases", are just ways of making it harder to find the contact us page.
by darsoli 6y ago
Help centers, along with "self-service knowledgebases", are just ways of making it harder to find the contact us page.
- justingreet 6y agoThat's sometimes true, but I think (like mentioned in the article) a combo of a knowledge base with clear ways to contact a human usually leaves a good taste in my mouth.