> It's better to just write a client app for the customer that's easier for them to use. I think you are vastly overestimating the capabilities of the users.

> It's better to just write a client app for the customer that's easier for them to use. I think you are vastly overestimating the capabilities of the users. They are the sort of person who has been using the same version of FileZilla since 1998 to do their weekly file upload of stock data. To them, nothing could ever be easier. Also, I would not be the engineer to want to write a client app in 2020 with Windows XP / IE6 compatibility.