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I would imagine since it's a known timeframe, domain, and error response, they can cleanly remove the suppression lists. I logged into our sendgrid and mailgun
by shmoogy 6y ago
I would imagine since it's a known timeframe, domain, and error response, they can cleanly remove the suppression lists.
I logged into our sendgrid and mailgun accounts and manually purged all the failed gmail records.
- rob-olmos 6y agoMight also be affecting GSuite/Workspace emails.
- webbie917 6y agoThe hard bounce status might be stored outside of your lists. I am not sure customers can easily change a hard bounce status themselves. Do you mean you just deleted those records with intent to re-add to reset the status? On our BigMailer platform this wouldn't work as hard bounce status would get preserved.
- shmoogy 6y agoWe use SendGrid and Mailgun right now, and both of these expose the suppression list, email address, time, and reason code + description. In Sendgrid you can filter, and mass select to remove suppressions easily (which was great). In mailgun I had to export a CSV and just removed them manually as there was not too many across my accounts. Customers generally cannot change this on their end as far as I can imagine -- this is on the ESP end and is a protection built in because you are sending from their IP / Server and they don't take kindly to that.