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We are using a gmail inbox to process some business-critical emails in bulk. I guess those emails will be lost forever? Thankfully, we have backups, but we wil

We are using a gmail inbox to process some business-critical emails in bulk. I guess those emails will be lost forever? Thankfully, we have backups, but we will have to move them to the inbox or elsewhere to have them processed. Edit: As an update, we usually have at least 100 emails come in every hour, and I am seeing none since 4:02 pm EST

toolbox12 6y ago
Yup. It also seems to be affecting some of our G Suite accounts - although not all(?) Not a good week for Google
evad3r 6y ago
Blimey, why use a free Gmail account for a business critical operation? That's just asking for trouble.
- gabagool 6y ago
  They may be using the paid, enterprise G Suite/Google Workspace Gmail: https://workspace.google.com/products/gmail/ https://workspace.google.com/products/gmail/.
  - belorn 6y ago
    Can they call someone when there is an issue with gmail? Is there a contract that give them some leverage and guaranties? What is the process in the case of a missing business-critical email being lost and needing recovery? For business critical operation, leave such answers unanswered can be pretty risky.
    - cwkoss 6y ago
      Google doesn't do support.
    - WolfRazu 6y ago
      Yes, Gsuite has a SLA and telephone support etc.
      - toast0 6y ago
        They have telephone support, but the agents aren't empowered to do very much of anything.
        WolfRazu 6y ago
        Yeah, to be fair I've never had to test it.
        throw1234651234 6y ago
        I am not going to try it. I just restored data from a backup email server these emails get duplicated to.
      - belorn 6y ago
        Now would be an excellent time to ask people who use gmail for business critical operation how well that SLA and telephone support work in practice. I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.
  - Sebguer 6y ago
    yeah, this issue affects gsuite domains as well as @gmail.com
deleted 6y ago
[deleted]
pmlnr 6y ago
> I guess those emails will be lost forever Yes.

toolbox12 6y ago

Yup. It also seems to be affecting some of our G Suite accounts - although not all(?) Not a good week for Google

evad3r 6y ago

Blimey, why use a free Gmail account for a business critical operation? That's just asking for trouble.

gabagool 6y ago
They may be using the paid, enterprise G Suite/Google Workspace Gmail: https://workspace.google.com/products/gmail/ https://workspace.google.com/products/gmail/.
- belorn 6y ago
  Can they call someone when there is an issue with gmail? Is there a contract that give them some leverage and guaranties? What is the process in the case of a missing business-critical email being lost and needing recovery? For business critical operation, leave such answers unanswered can be pretty risky.
  - cwkoss 6y ago
    Google doesn't do support.
  - WolfRazu 6y ago
    Yes, Gsuite has a SLA and telephone support etc.
    - toast0 6y ago
      They have telephone support, but the agents aren't empowered to do very much of anything.
      - WolfRazu 6y ago
        Yeah, to be fair I've never had to test it.
      - throw1234651234 6y ago
        I am not going to try it. I just restored data from a backup email server these emails get duplicated to.
    - belorn 6y ago
      Now would be an excellent time to ask people who use gmail for business critical operation how well that SLA and telephone support work in practice. I know for example companies that use email for handling customer orders at their stores. I can just imagine the loss if the system was down for hours a few days before Christmas, or worse, actually lost the data.
- Sebguer 6y ago
  yeah, this issue affects gsuite domains as well as @gmail.com

deleted 6y ago

[deleted]

pmlnr 6y ago

> I guess those emails will be lost forever Yes.