I think this is very wise. Slack as the scapegoat isn't quite correct, the actual root cause is how they used it. >Speaking of the example in the article, ther

I think this is very wise. Slack as the scapegoat isn't quite correct, the actual root cause is how they used it. >Speaking of the example in the article, there is absolutely no reason clients should have direct message channels with your company's employees and expect to get a response 24/7. This is true with email, Slack, SMS and every other form of communication. the craziness is that without slack this client would have still done this. I've had clients with my personal cellphone # printed out and put in the server room 'for emergencies only' but I'd have managers call me in the middle of the night because their helpdesk hasnt responded to their problem yet. I was effectively on-call 24/7 and couldnt go do anything.