> I think this is a good argument for developers spending at least some time working on customer service per week (even just a few hours). This is always a goo

> I think this is a good argument for developers spending at least some time working on customer service per week (even just a few hours). This is always a good idea; it fosters better teamwork throughout the organisation and makes the abstract work we do more concrete. The last time I did this I remember asking the person if the page load (on the internal system) was always so slow, they replied "yes" - next hackday I optimised it by a factor of 100. That's not something ops people will generally even know to ask for, but when they're dealing with a high call volume, that speed up is like an extra person.