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Record-breaking regulatory fines? Baked into the budget. Picking up the phone? Unfeasible, can't be done.
by byecomputer 6y ago
Record-breaking regulatory fines? Baked into the budget. Picking up the phone? Unfeasible, can't be done.
- mtgx 6y agoHonestly, it should be illegal for any company of significant size not to offer support to its users/paying customers in a reasonable timeframe. Situations like Google or Facebook automatically banning your accounts for life because of an algorithm and then taking months to solve the issue should not exist. Not when these companies pride themselves on increasing their tens of billions in profit with a few billion dollars more.
- herodoturtle 6y agoYeah was thinking the same. "But picking up the phone doesn't scale" Me: looks at size of fines paid in last 10 years.
- byecomputer 6y agoAlso fine with payrolling a call center that schedules haircutting appointments and restaurant reservations when Google Duplex shorts out—but clearly that's a temporary stopgap for a new technology, unlike the quite finished Google Play robot which bans your app and then makes you guess where and what exactly the problem was.
- rebuilder 6y agoThe fines seem to scale just... fine.
- taneq 6y agoOne a cost of doing business, the other a line item to be “optimised”.