When you force the company to use your custom internal platform instead of an industry standard, it's only fair that you become responsible for providing the in

When you force the company to use your custom internal platform instead of an industry standard, it's only fair that you become responsible for providing the instant answers they would otherwise get from Google and Stackoverflow. Interruption is a feature. If we let our platform teams get into the zone and code too much, they'd NIH our damn editors. It's important to have support burden as a brake on the development of custom crap, and a thumb on the scale in favor of deploying tools that a) developers might already know, b) the internet definitely knows, and c) are higher quality and more capable than even the brightest team with your budget could create. We have support channels for our Redis and MySQL installations. It is crickets in there. But the people who write a custom NoSQL are rightfully getting slammed 24x7.