It's very important not step outside the ivory tower regularly or else one loses touch with non-IT people. The way something is design and how it's used can dif

It's very important not step outside the ivory tower regularly or else one loses touch with non-IT people. The way something is design and how it's used can differ extremely. My company is selling software for industry automation and the people using it often enough don't even have a PC at home. They learned using a PC at work and anything happening that isn't part of their trained workflow (sometimes even a simple additional optional input field) overwhelms them. Getting to know customers is very, very important for developers.