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Seems pretty reasonable -- wish you the best! I think it might make sense to at least create two tiers, one with "unlimited" support (where you charge the hour
by hardwaresofton 6y ago
Seems pretty reasonable -- wish you the best!
I think it might make sense to at least create two tiers, one with "unlimited" support (where you charge the hourly rate and let them go crazy) and one without. Access to a knowledgebase that you update frequently (as a result of working with customers who had issues) might be available at lower tiers, but at higher tiers it comes with support?
- sudhirj 6y agoYeah. I’ve figured out a way to offer $5 a month, so will put that on community support, and change the business plan with human support to more than $25 if there’s a crowd.