Most examples of corporate wrong-doing probably can't be correlated with traits of their CEO (they're just mistakes made by inept, or possibly malicious, indivi

Most examples of corporate wrong-doing probably can't be correlated with traits of their CEO (they're just mistakes made by inept, or possibly malicious, individuals or groups). Nobody expects the CEO to be an angel. What's important is how the CEO reacts when someone under him screws up at the expense of customers, stockholders, or both. Case in point, the Sony rootkit fiasco. Products go out the door with Sony's name on them, equipped with a 'feature' that would get any of us little people hauled before a judge on criminal charges. Response from the executive suite? Promote the manager responsible to President of the Global Digital Business division. Fast forward a few years, and consumers are still wandering around with confused, vaguely hurt looks on their faces, wondering why they never seem to get a square deal from Sony. Same situation with Facebook: can a leopard change his spots?