I've had jobs where every little thing required a bunch of back and forth. Integration, and spinning up a new product. Slack (or IRC if you aren't hooked on gia

I've had jobs where every little thing required a bunch of back and forth. Integration, and spinning up a new product. Slack (or IRC if you aren't hooked on giant emojis) work well for this. But for the rest of my work there are questions but you can batch them if you think ahead, and write a good email. Or, just put the questions in the ticket and use the right collaboration tool. I find that all chat-derived information needs to be rewritten (ideally) or being cut&paste into a document because chat is either ultimately ephemeral, or lives in an entirely different system from the rest.