Google has also redesigned their UIs several times over the same period of time. I think a lot of big-product UI complaints come down to: different people want

Google has also redesigned their UIs several times over the same period of time. I think a lot of big-product UI complaints come down to: different people want different things. The more popular a product is, the more people the company has to satisfy. It’s just simple math that as a product grows, so does the chance that some vocal people will disagree with how it evolves. I can’t think of a mass-market software product with a UI that everyone loves. You can find UI complaints about any of them—including Facebook and Google.