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Completely agree with your analogy but have you ever seen any SLA that provides any additional liability? I haven't seen them - you are stuck either relying on
by boringg 6y ago
Completely agree with your analogy but have you ever seen any SLA that provides any additional liability? I haven't seen them - you are stuck either relying on hosting services SLA or DIY.
- gwright 6y agoOr purchasing business continuity insurance.
- gravitas 6y agoI cannot share details for the obvious reason, but yes - there are SLAs signed into contract directly behind the scenes which result in automatic payouts of a condition isn't met and it's not a simple credit. Enterprise level SLAs are crafted by lawyers in negotiations behind the scenes and are not the same as what you see on random public services. Our customers have them with us, and we have them with our vendors. Contract negotiations take months at the $$$$ level.
- boringg 6y agoThat is a fair point. Is this a situation where you asymmetrically powerful? I have to imagine you would have considerable clout to represent a fair bit of their revenue in order to dictate terms. When I wrote my comment it was in the vein of a smaller organization.
- gravitas 6y agoI am but a technical cog in the machine my friend, while I know about what goes on in business and contract negoatiations I cannot comment on power dynamics. I would assume it's like any other negotiation - whomever has the greatest leverage has the power, I doubt it's ever fairly balanced.