4 ms·
Not OP, but how do you measure them? Let's say, for example, you can send and receive email, but attaching files does not work. Is the service up or down? Wh
by fullstop 6y ago
Not OP, but how do you measure them? Let's say, for example, you can send and receive email, but attaching files does not work. Is the service up or down?
What if the majority of your users can access the service, but one of your BGP peers is not routing properly and some of your users are unable to access?
- gsich 6y agoDown because email attachments are base64 encoded files written in plaintext into the body. So if those are not working, email itself is not working.
- abluecloud 6y agothat was a bad example. i guess the comment was trying to say "how do you account for partial service degradations". (i dont think SLAs are BS btw)
- pas 6y agoThe SLA itself should specify the way availability is measured.
- lawrjone 6y agoGoogle do a very good job of defining their SLAs. In answer to your question, they'll accept evidence from your own monitoring system when you claim on the SLA. They pair that up to their own knowledge about how the system was performing, then make the grant. Google are exceptionally good at this, from my experience. Far better than most other companies, who aim to provide as little detail as possible while getting away with 'providing an SLA'.