I understand and while we all understand that it isn't technically "unlimited", they still are just using the service they pay for in the way it was advertised

I understand and while we all understand that it isn't technically "unlimited", they still are just using the service they pay for in the way it was advertised to them. If it isn't unlimited and you don't want to deal with that 0.1% of users, do not advertise it that way. Again, I think it's ridiculous to use online storage services in that way but still, is it really fair to blame the consumer here?