I was quite shocked to read about this sort of behavior from the founder (this is from the Reddit thread, so may be wrong): "Caleb Hicks was asked why he w

I was quite shocked to read about this sort of behavior from the founder (this is from the Reddit thread, so may be wrong): "Caleb Hicks was asked why he wouldn't give students a survey on how they liked the changes and he said he "wasn't going to run the school on a survey"." What a way to respond to your users giving you feedback about the direction of the process/entity they bought into.