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> Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and

> Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Is this a European or UK account? That's them implementing the PSD2 regulation [1], and they should have emailed you quite a few times about it. But yes, PayPal customer support is hilariously bad. [insert usual rant about their customer support] They've asked me to provide charity information for my personal account some months ago, and subsequently limited my receiving/sending privileges. Phone calls to them trying to sort this out have always ended up at some call centre in the Philippines, where the agents can only tell their users that the account limitation is "for their safety". That account of mine is still limited. They've also limited the personal account of a friend of mine (who was interestingly enough ex-PayPal) before, also asking for charity information. [1] https://www.paypal.com/uk/webapps/mpp/psd2 https://www.paypal.com/uk/webapps/mpp/psd2

justinclift 6y ago
Yep, it's a UK account They did email me a few times saying they wanted my mobile number, but each time I went to the page it had the little text blurb about needing to accept marketing texts. Again, not going to happen. That being said, they shouldn't get to invent a phone number when one isn't provided. ;) --- On a related note -> I remember trying to change the address in my PayPal account a few times after they emailed, as I moved from the UK back to Australia. (thanks to fucking Brexit for forcibly removing my EU citizenship, which I very much wanted to keep. Grrr :< ) Anyway, PayPal didn't allow changing account country through the UI, and there didn't seem to any other way of doing it either. Not sure what people who move country are supposed to do... o_O
- ValentineC 6y ago
  > Anyway, PayPal didn't allow changing account country through the UI, and there didn't seem to any other way of doing it either. I believe the "proper" way is to close your old account, and reopen a new one from that country's site. Most people I know just have multiple accounts. I don't know if PayPal warns or shuts people down for doing so. It makes sense legally, since a user would have to agree to a different set of terms in a different jurisdiction.
  - katsura 6y ago
    Last time I checked their terms (it was a few years ago), you weren't allowed to have multiple accounts. As you said when one moves to another country, they just have to close the previous account, and create a new one in the new country.
    - stevesimmons 6y ago
      Which of course causes problems for those of us who do genuinely live in two different countries.
      - justinclift 6y ago
        Yeah, I came from Australia, moved to the UK, then have moved back to Australia. And I'll probably be back in the UK for a bit, once the Coronavirus problem is solved. So, not being able to change country in PayPal is pretty bad. It doesn't match up with the actual reality of how people live. :(
  - jkaplowitz 6y ago
    > It makes sense legally, since a user would have to agree to a different set of terms in a different jurisdiction. While it's true that different terms - or at least different provisions within a single terms document - might need to apply when someone travels or (especially) moves to another location, plenty of other companies implement various versions of this without needing an account to be closed and reopened.

justinclift 6y ago

Yep, it's a UK account They did email me a few times saying they wanted my mobile number, but each time I went to the page it had the little text blurb about needing to accept marketing texts. Again, not going to happen. That being said, they shouldn't get to invent a phone number when one isn't provided. ;) --- On a related note -> I remember trying to change the address in my PayPal account a few times after they emailed, as I moved from the UK back to Australia. (thanks to fucking Brexit for forcibly removing my EU citizenship, which I very much wanted to keep. Grrr :< ) Anyway, PayPal didn't allow changing account country through the UI, and there didn't seem to any other way of doing it either. Not sure what people who move country are supposed to do... o_O

ValentineC 6y ago
> Anyway, PayPal didn't allow changing account country through the UI, and there didn't seem to any other way of doing it either. I believe the "proper" way is to close your old account, and reopen a new one from that country's site. Most people I know just have multiple accounts. I don't know if PayPal warns or shuts people down for doing so. It makes sense legally, since a user would have to agree to a different set of terms in a different jurisdiction.
- katsura 6y ago
  Last time I checked their terms (it was a few years ago), you weren't allowed to have multiple accounts. As you said when one moves to another country, they just have to close the previous account, and create a new one in the new country.
  - stevesimmons 6y ago
    Which of course causes problems for those of us who do genuinely live in two different countries.
    - justinclift 6y ago
      Yeah, I came from Australia, moved to the UK, then have moved back to Australia. And I'll probably be back in the UK for a bit, once the Coronavirus problem is solved. So, not being able to change country in PayPal is pretty bad. It doesn't match up with the actual reality of how people live. :(
- jkaplowitz 6y ago
  > It makes sense legally, since a user would have to agree to a different set of terms in a different jurisdiction. While it's true that different terms - or at least different provisions within a single terms document - might need to apply when someone travels or (especially) moves to another location, plenty of other companies implement various versions of this without needing an account to be closed and reopened.