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This seems on point, having curiosity (and potentially summarising what they're saying) is a good way to demonstrate understanding. Much more believable than sa
by francis-li 6y ago
This seems on point, having curiosity (and potentially summarising what they're saying) is a good way to demonstrate understanding. Much more believable than saying "I understand".
Chris Voss (author of Never Split the Difference) recommends a similar strategy. He often says that having the mindset of genuine curiosity is a great hack for having emotional control during a negotiation and potentially getting into flow state.
- Cancan82 6y agoChris Voss is great. I find if you are having a conversation and you are asking the questions, getting long answers, and then asking related questions, you are doing things right. The other person loves talking about themselves or their opinions. You are learning by paying attention enough ask more questions. If you are negotiating silence can be your friend when the other party is feeling good talking about themselves