But they are not doing it "extremely" well. It's shoddy, spotty, resource-hog. It's (is/was) innovative, but it's no longer an amazing added value over running

But they are not doing it "extremely" well. It's shoddy, spotty, resource-hog. It's (is/was) innovative, but it's no longer an amazing added value over running your own (RocketChet) or picking a cheaper option.