I’ve worked with Rackspace techs in the past and they’re usually great at what they do! Based on my own limited interaction with them, I don’t think it’s a plo

I’ve worked with Rackspace techs in the past and they’re usually great at what they do! Based on my own limited interaction with them, I don’t think it’s a ploy to retain you as a customer. It’s likely they’ve had some issues in the past and now have this slightly draconian policy in place to cover themselves in case of an issue.