Stuff like this is both logical based on personal experience, and unfathomable. There is a finite amount of knowledge required to properly run a retail store,

Stuff like this is both logical based on personal experience, and unfathomable. There is a finite amount of knowledge required to properly run a retail store, and The Bay has been running for waaaay longer than needed to have solid processes. Yes: new tech comes along, as do new opportunities, but at the end of the day the customers want the same thing: to believe in the brand, to get good quality merchandise, and to have a smooth experience doing it. Throw in the bonus of having Canada’s longest-running business, and the business itself could probably sustain (govt assistance included) simply by running it the same way it was run 100 years ago. That management is chaos is just ridiculous.