The quality of many of their own brands is terrible as well. We were moving and needed a couch and bed quickly and the bay could deliver one reasonably fast. Th

The quality of many of their own brands is terrible as well. We were moving and needed a couch and bed quickly and the bay could deliver one reasonably fast. The couch cushions lost their loft in a few months and were covered in pills. Customer service offers no solutions. The bed came with bent slats thst couldn't support any weight and the upholstery was poorly affixes to the frame. It took almost 10 hours of phone calls to get them to take it back and another 5 hours for them to tell us the gift cards they sent us couldn't be used until we activated them in store. We ended up replacing the couch with one from Urban Barn that only cost 15% (regular price while the bay was a 40% off sale price) more and is much better quality. Everything with HBC is terribly mismanaged and I agree that it really needs to die.