> They do this weird thing where there are multiple counters scattered throughout the store, manned with helpful ladies to answer questions and ring out purchas

> They do this weird thing where there are multiple counters scattered throughout the store, manned with helpful ladies to answer questions and ring out purchases, except they're always unmanned, except one That’s a classic department store pattern. Macy’s and Nordstrom also do this. And their counters are often empty as well. I wonder why the pattern persists nowadays since it obviously only works when the stores have twice the staff that they currently do. I suppose it’s just a lack of funds or will to change the layout of the store.