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Hey, I may know some people who’d be very interested in these failure modes on the team. Which bus company? Any chance you know what terminal they use? Would yo

Hey, I may know some people who’d be very interested in these failure modes on the team. Which bus company? Any chance you know what terminal they use? Would you mind getting in touch off HN to discuss further?

lucasverra 6y ago
Same problem in France, public train company SNCF. All year long I had to ask the (human) controllers to open the glass barrier supposed to be opened with a QR scanner in the gates. Same flawed workflow. Show QR to scanner => not work => check phone on apple pay mode with credit cards => repeat => ask the (human) controllers. You can ping me @ lucas@concpt.io
xmodem 6y ago
I have encountered the same problem with the tunnelbana in Stockholm. Normally I use a card, but on a few occasions I have left it at home or forgotten to top it up, and bought a ticket with the app. When it wasn't scanning and I took my phone off the scanner, I briefly glimpsed the Apple Pay screen before it animated away, so I realised I was "holding it wrong", and was able to get it to scan by holding it at a different angle to keep the NFC sensor at the top of the phone away from reader, but I can imagine a less technically minded user than myself might have serious problems. I don't know anything about the scanner or NFC standards used by this system, sorry.
- saagarjha 6y ago
  > I have encountered the same problem with the tunnelbana in Stockholm. It took me a second to realize you weren't talking about the NFC chip, which is codenamed Stockholm ;)
LeoPanthera 6y ago
I encourage developers not to discuss issues with Apple via these kind of back door channels. It only encourages them to keep things locked down and inaccessible for everyone. If Apple wants feedback from its developers, it should try actually listening to all of them, not just the ones that make enough noise on social media. (I'm assuming the parent comment is from someone at Apple. If not, my point still stands in general.)
- mbreese 6y ago
  Isn’t that half of reason why HN exists? How many times have there been issues with FB, Google, etc where the poster ask for help on HN? HN may be the only connection to SV insiders that many users have. This isn’t to say HN is a good replacement for a proper support channel, but sometimes you need a little help. These are big companies, so these small issues (for Apple) don’t always make it to the right team. The parent poster here isn’t even the dev of the app in question. How are they supposed to know where to report that?
  - saagarjha 6y ago
    I think the point being made was that using this ad-hoc channel perpetuates it and prevents an actual way to contact people at Apple from forming.

lucasverra 6y ago

Same problem in France, public train company SNCF. All year long I had to ask the (human) controllers to open the glass barrier supposed to be opened with a QR scanner in the gates. Same flawed workflow. Show QR to scanner => not work => check phone on apple pay mode with credit cards => repeat => ask the (human) controllers. You can ping me @ lucas@concpt.io

xmodem 6y ago

I have encountered the same problem with the tunnelbana in Stockholm. Normally I use a card, but on a few occasions I have left it at home or forgotten to top it up, and bought a ticket with the app. When it wasn't scanning and I took my phone off the scanner, I briefly glimpsed the Apple Pay screen before it animated away, so I realised I was "holding it wrong", and was able to get it to scan by holding it at a different angle to keep the NFC sensor at the top of the phone away from reader, but I can imagine a less technically minded user than myself might have serious problems. I don't know anything about the scanner or NFC standards used by this system, sorry.

saagarjha 6y ago
> I have encountered the same problem with the tunnelbana in Stockholm. It took me a second to realize you weren't talking about the NFC chip, which is codenamed Stockholm ;)

LeoPanthera 6y ago

I encourage developers not to discuss issues with Apple via these kind of back door channels. It only encourages them to keep things locked down and inaccessible for everyone. If Apple wants feedback from its developers, it should try actually listening to all of them, not just the ones that make enough noise on social media. (I'm assuming the parent comment is from someone at Apple. If not, my point still stands in general.)

mbreese 6y ago
Isn’t that half of reason why HN exists? How many times have there been issues with FB, Google, etc where the poster ask for help on HN? HN may be the only connection to SV insiders that many users have. This isn’t to say HN is a good replacement for a proper support channel, but sometimes you need a little help. These are big companies, so these small issues (for Apple) don’t always make it to the right team. The parent poster here isn’t even the dev of the app in question. How are they supposed to know where to report that?
- saagarjha 6y ago
  I think the point being made was that using this ad-hoc channel perpetuates it and prevents an actual way to contact people at Apple from forming.