fwiw I've had cloud vendors be relatively willing to forgive bills when something went wrong with SLAs, bad bugs, or their internal dashes misrepresented usage.

fwiw I've had cloud vendors be relatively willing to forgive bills when something went wrong with SLAs, bad bugs, or their internal dashes misrepresented usage. they know their systems aren't perfect, and if you velvet hammer them long enough, they'll do the right thing.