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If you don’t want to be an AWS customer at all, why don’t you send a written termination notice under the AWS Customer Agreement (https://aws.amazon.com/agreeme

by wsh 6y ago

If you don’t want to be an AWS customer at all, why don’t you send a written termination notice under the AWS Customer Agreement (https://aws.amazon.com/agreement/ https://aws.amazon.com/agreement/)? Section 7.2(a) says, “You may terminate this Agreement for any reason by providing us notice and closing your account for all Services for which we provide an account closing mechanism.” Since your requests for an account closing mechanism have been refused, it would seem to me that a notice alone would be enough, if it’s sent by one of the methods allowed by section 13.10(b), includes a termination date (required by section 7.1), and identifies the account to which it applies. If you haven’t already, before you send a notice, I’d suggest taking the offer from AWS Support to suspend the services, so that when the notice is received and processed, it will be clear that the account is no longer in use. Mention this in your notice, along with the support ticket numbers, to show that you’ve tried in good faith to close the account. I don’t know if terminating the agreement in this way would affect Amazon’s willingness to do business with you in the future.

rossmohax 6y ago
Thanks for a great advice. It took me far too long to come up with the same move. This is exactly, except I used AWS Support issue and expressed my desire to terminate AWS Customer agrement, what I did prior to posting here and got a response that request was denied, hence my questioning of leagality of their actions. In my layman view right of contract termination is an universal right , assuming there is no outstanding obligations, but couldn't find exact references to it. I then replied clarifying that my request is not to close a problematic account, but to terminate AWS Customer Agreement I entered when signed up with initial account. What's going to happen with those accounts is out of scope of my request it is up to them what to do. I also asked for contact detail of they legal and compliance team so that I can hand my notice of termination. I didn't read AWS Customer agreement all the way to the bottom to find addresses there, my bad. > I don’t know if terminating the agreement in this way would affect Amazon’s willingness to do business with you in the future. It looks to me that parties enter AWS Customer Agreement when AWS account is regisered and "I agree" buttom is clicked. Therefore there can be multiple "active" customer agreements each with own lifecycle. Again, I am hardly qualified to know for sure :) Thanks again for a great advice.

by wsh 6y ago

rossmohax 6y ago

Thanks for a great advice. It took me far too long to come up with the same move. This is exactly, except I used AWS Support issue and expressed my desire to terminate AWS Customer agrement, what I did prior to posting here and got a response that request was denied, hence my questioning of leagality of their actions. In my layman view right of contract termination is an universal right , assuming there is no outstanding obligations, but couldn't find exact references to it. I then replied clarifying that my request is not to close a problematic account, but to terminate AWS Customer Agreement I entered when signed up with initial account. What's going to happen with those accounts is out of scope of my request it is up to them what to do. I also asked for contact detail of they legal and compliance team so that I can hand my notice of termination. I didn't read AWS Customer agreement all the way to the bottom to find addresses there, my bad. > I don’t know if terminating the agreement in this way would affect Amazon’s willingness to do business with you in the future. It looks to me that parties enter AWS Customer Agreement when AWS account is regisered and "I agree" buttom is clicked. Therefore there can be multiple "active" customer agreements each with own lifecycle. Again, I am hardly qualified to know for sure :) Thanks again for a great advice.