I think the Geek Squad charges at least $50 for malware removal. And, your mom would have to take the computer to Best Buy. That her child will do it for free

I think the Geek Squad charges at least $50 for malware removal. And, your mom would have to take the computer to Best Buy. That her child will do it for free dilutes Google's value proposition :) In all seriousness, Google's proposition to businesses and schools is probably stronger than the offer to individual users. Corps/Schools feel the real cost associated with Windows desktop administration. Unlike individuals where Windows issues feel random, these organizations know the mean time between interventions and can therefore compute their expected annual service cost per Windows desktop.