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I think a well-articulated and unconfusing policy on refunds goes a LONG way. As does ease of customer service process. If you nail these two things, in my expe
by jonnathanson 16y ago
I think a well-articulated and unconfusing policy on refunds goes a LONG way. As does ease of customer service process. If you nail these two things, in my experience, then questions about where to draw the line with refunds become almost academic.
Customers don't like headaches. The goal of customer service isn't to bow down to the customer at all costs, but rather, to minimize or alleviate headaches.
- hammock 16y agoI think a well-articulated and unconfusing policy on refunds goes a LONG way. Got an example?
- deleted 16y ago[deleted]
- alexqgb 16y agoHow about "Money-back if not completely satisfied"? I realize that it's no less complicated than "We ALWAYS give refunds when asked" but perhaps this particular wording works better for you.