3 ms·

"The system's running smoothly, so why am I paying IT?" "The system's down again, so why am I paying IT?"

• ChuckMcM 15y ago
  Heh, the life of the systems person. Employee, "How do I know I'm doing a good job?" Manager, "Nobody is complaining." If people can't be bothered to understand how the folks in operations are making their lives easier, then they probably should not be judging their contribution. Everyone has an opinion of course. If you work in an operations group (and especially if you are working for me :-) you should have two things on your plate at all times: 1) A situational awareness of how things you are responsible for are going. 2) Project(s) for providing either data or analysis on how things are going. It helps if you understand a risk model about things and can prioritize your attention using that model. (if system x breaks the product for the company stops earning revenue == high priorty, system z breaks and nobody will notice for a day or two == low priority)