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I don't see it mentioned in the comments thus far, but the Papa John's near me (Austin) appears to have farmed out its delivery completely to DoorDash. Aside f
by cellularmitosis 6y ago
I don't see it mentioned in the comments thus far, but the Papa John's near me (Austin) appears to have farmed out its delivery completely to DoorDash.
Aside from significantly worse service (my last pizza was over 20 minutes late and barely lukewarm), they have also made zero effort to "white box" DoorDash under the Papa John's brand, which makes for a very confusing customer experience ("Hi this is John, I have your DoorDash order", "Huh? I didn't order anything from DoorDash...").
I'm also surprised that this move apparently made financial sense.