5 ms·

This +1000 My food is regularly delivered incorrectly or missing and they refuse to refund the fees. What is beyond fucked up to me; is that they increase the

This +1000 My food is regularly delivered incorrectly or missing and they refuse to refund the fees. What is beyond fucked up to me; is that they increase the fees based on what I buy. So they charge me for something and then refuse to refund it. I just don't know how it's even legal to bill me for something and then not provide it. I need to write my congressman again and state senators about this shit again. Oh the the higher prices? Those are probably going directly to doordash to... I mean DoorDash and its ilk are quickly becoming the cable companies of modern SAAS businesses.

smnrchrds 6y ago
> I just don't know how it's even legal to bill me for something and then not provide it I don't know either, but the airline industry is the living proof that this is legal.
wsatb 6y ago
I have many complaints about DoorDash, mainly that the platform has degraded a lot as they've grown (customer service used to be top notch), and that their tipping policy was not clear for years. But I've used it for 5-6 years, and for a chunk of that almost daily (I'm lazy), and they've never refused to refund anything that was incorrect/missing.
- mod 6y ago
  My nephew recently had a debacle where his food was not delivered at all--$80 worth of sushi. They tried to offer him a $45 refund. Then they tried to offer him a refund for just the food prices. He had to threaten to charge back before they refunded everything.
Nextgrid 6y ago
This is what chargebacks/disputes are for. I have had the same experience several times and disputing the transaction always worked. Disputing the transaction is also the only thing that would actually discourage them from such shenanigans in the future, as it would sour their relationship with their acquirer bank if they get too many disputes.

5 ms·

This +1000 My food is regularly delivered incorrectly or missing and they refuse to refund the fees. What is beyond fucked up to me; is that they increase the

by rubyn00bie 6y ago

smnrchrds 6y ago
> I just don't know how it's even legal to bill me for something and then not provide it I don't know either, but the airline industry is the living proof that this is legal.
wsatb 6y ago
I have many complaints about DoorDash, mainly that the platform has degraded a lot as they've grown (customer service used to be top notch), and that their tipping policy was not clear for years. But I've used it for 5-6 years, and for a chunk of that almost daily (I'm lazy), and they've never refused to refund anything that was incorrect/missing.
- mod 6y ago
  My nephew recently had a debacle where his food was not delivered at all--$80 worth of sushi. They tried to offer him a $45 refund. Then they tried to offer him a refund for just the food prices. He had to threaten to charge back before they refunded everything.
Nextgrid 6y ago
This is what chargebacks/disputes are for. I have had the same experience several times and disputing the transaction always worked. Disputing the transaction is also the only thing that would actually discourage them from such shenanigans in the future, as it would sour their relationship with their acquirer bank if they get too many disputes.