That's where the spine requirement comes in. Tell them the next step. Performance improvement plans and/or warnings. If there's nothing that can be done due to

That's where the spine requirement comes in. Tell them the next step. Performance improvement plans and/or warnings. If there's nothing that can be done due to the lack of give and take from the employee then your only recourse is to get shot of them, whether through transferring them to some other dept where they'd be better suited or letting them go