If it was under 7 years old (the typical cutoff for vintage products) they should have offered the option to fix it at the Apple Store. Could be you got stuck

If it was under 7 years old (the typical cutoff for vintage products) they should have offered the option to fix it at the Apple Store. Could be you got stuck in an edge case or had a bad rep, which sucks. Nevertheless, they have the highest NPS / customer satisfaction scores in the industry, if we're to go by the data.