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I agree, the customer support rep was very nice when he told me I had to buy a new Mac mini when my hard drive failed after 5 years. They even offered to recycl
by fbelzile 6y ago
I agree, the customer support rep was very nice when he told me I had to buy a new Mac mini when my hard drive failed after 5 years. They even offered to recycle the old one if I paid $50! How nice!
- filoleg 6y agoDo you foresee that situation going any differently if you had experienced the same issue with a Surface Book or a Samsung laptop 5 years after you bought it? Because I don't.
- npunt 6y agoIf it was under 7 years old (the typical cutoff for vintage products) they should have offered the option to fix it at the Apple Store. Could be you got stuck in an edge case or had a bad rep, which sucks. Nevertheless, they have the highest NPS / customer satisfaction scores in the industry, if we're to go by the data.