4 ms·
It's quite reasonable to dislike the self-repair situation and the opaque software issue reporting. Some people value those a lot, and others less so. I don't
by npunt 6y ago
It's quite reasonable to dislike the self-repair situation and the opaque software issue reporting. Some people value those a lot, and others less so.
I don't think Apple treats their customers like garbage though; quite the opposite. I've always had a no-bullshit customer experience - fast and easy returns & replacements, generous policies & even being able to return outside the window, no haggling about issues. E.g. a few months ago my iPad stopped charging, a replacement arrived 2 days later. Most tech companies are absolutely terrible at customer service like this.
Tech isn't perfect and will break. And by buying Apple you DO have to go through Apple when this happens, but the actual customer experience is top notch. To characterize it as being about shiny buttons is ridiculous, it's about buying peace of mind and having one less thing in your life be bullshit.
- fbelzile 6y agoI agree, the customer support rep was very nice when he told me I had to buy a new Mac mini when my hard drive failed after 5 years. They even offered to recycle the old one if I paid $50! How nice!
- filoleg 6y agoDo you foresee that situation going any differently if you had experienced the same issue with a Surface Book or a Samsung laptop 5 years after you bought it? Because I don't.
- npunt 6y agoIf it was under 7 years old (the typical cutoff for vintage products) they should have offered the option to fix it at the Apple Store. Could be you got stuck in an edge case or had a bad rep, which sucks. Nevertheless, they have the highest NPS / customer satisfaction scores in the industry, if we're to go by the data.