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"I define empathy as "knowing your customer" (whoever it may be). You can be very attuned to this whether you are agreeable or disagreeable, no?" That is a ver
by mcguire 6y ago
"I define empathy as "knowing your customer" (whoever it may be). You can be very attuned to this whether you are agreeable or disagreeable, no?"
That is a very odd definition of empathy; it seems to imply that you are trying to sell them something, that you want something from them.